Implementation Engineer (Singapore)

Job Title
Implementation Engineer (Singapore)
Job ID
27619798
Location
Singapore,  SG 048943
Other Location
Description

Implementation Engineer (Singapore)​​​​

WHAT YOU WILL DO:

Based in our Singapore office, you will have a lead role in assessing complex customer environments and navigating the deployment of Cloud9's voice products. Working with both customer and C9 teams you will engage in design and architecture of network, telephony, and voice trading solutions as well as pre- and post-deployment support and troubleshooting. You will further be responsible for representing our customers interests and needs to the C9 Product team to ensure our offerings meet all our customer's needs. This is a senior-level role for a true technologist with strong customer interaction skills.

Responsibilities:

  • Assist pre- and post-sales support and engineering
  • Complex problem resolution and troubleshooting on-site and remotely
  • Design, architecture, and implementation of complex voice network solutions
  • Assessment and communications of product issues internal to Cloud9 and back to customers
  • Assist with RFP process where appropriate
  • Support international technical services on gateway rollout and network issues
  • Provide high level, backup support to client services and technical support when or wherever necessary.
  • Assist with customer lab setup and integration testing for Cloud9 products. 
  • Review and document customer network and firewall/web proxy setup as required for integration with Cloud9 services.

THE RIGHT BACKGROUND

Required Skills and Experience:

  • 7+ years of professional experience within IT in implementation, networking, and technical support
  • Ability to effectively interact with Support, Development and DevOps
  • Customer facing experience and strong verbal & written communication skills
  • Technical troubleshooting capabilities with experience in networking, telephony, recording and UCC
  • Trading Floor experience specifically trader voice implementation and support.
  • Experience in a cloud-based environment 
  • Networking certification a plus
  • How about VDI, Active Directory, MSI packaging and deployment.
  • High level understanding of cloud delivered services, SaaS. and RESTful web services