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Career Opportunities

Technical Writer

Job Title
Technical Writer
Job ID
27091873
Location
Troy,  MI 48084
Other Location
Description

The Technical Writer will be responsible for creation, maintenance, and analysis of technical documentation.  This role will work across multiple teams with the main responsibility within Software Development.

Responsibilities:

  • Work directly with the Development Team in documenting requirements and designs for product enhancements.
  • Develop technical content for products including install guides, administration guides, overview guides, training guides, online help, reference material, release notes, etc.
  • Develop online help for customers.
  • Maintain and enhance product documentation for ongoing product releases.
  • Analyze existing documentation to identify missing and inconsistent content.
  • Install and use the product to better understand the technical issues that need to be documented.
  • Quickly learn and apply new tools, processes, and standards.
  • Demonstrate adaptability and forward thinking in the face of technological or organizational change.
  • Propose technical improvements to authoring tools and work with technical leads to evaluate and implement.
  • Initiate and drive projects to improve customer experience, efficiency, and sensible cost avoidance.

Education and Experience:

  • Bachelor’s degree in related field
  • Minimum 3 years writing in a technical capacity
  • Experience with an information technology company
  • Proficiency in Microsoft Office, especially Excel and Word
  • SharePoint experience helpful but not required

Skills

  • Strong leadership, organizational, and interpersonal skills
  • Excellent written and verbal communication skills
  • Ability to be resourceful and proactive in dealing with issues
  • Timely completion of tasks
  • Exceptional work ethic
  • Ability to work well across all teams
  • Great attitude and enthusiasm

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